We want you to have a theme you are glad you bought. This page explains exactly where you stand.
The short version
- Downloaded it already? The statutory 14-day cancellation right no longer applies — you agreed to that at checkout.
- Bought it but have not downloaded it? You can cancel within 14 days for a full refund.
- Theme broken, or not as described? Tell us. We fix it, or we refund you. Always.
The 14-day right of withdrawal
EU consumers normally have 14 days to withdraw from a distance purchase without giving a reason. Digital content is the exception: that right ends once delivery begins, provided you gave express consent to immediate delivery and acknowledged that you were giving up the right.
That is what the checkbox at checkout is for. If you tick it and download the theme, you have used your purchase and the withdrawal right is spent — the same as any other download shop.
If you bought but have not downloaded, nothing has been consumed. Email us within 14 days and we will refund you in full, no questions.
When we refund regardless
The withdrawal rules are separate from your right to get what you paid for. We will refund you, whether or not you downloaded it, if:
- the theme is materially different from how it is described here;
- it has a defect we cannot fix in a reasonable time;
- it will not install on a supported, up-to-date WordPress site;
- you were charged twice, or charged in error.
Your statutory rights regarding faulty or misdescribed digital content are not affected by anything on this page.
What is not a refund reason
Being straight with you saves us both time. These are not grounds for a refund:
- You changed your mind after downloading.
- You bought the wrong theme — but talk to us; we will usually swap it.
- It does not do something never claimed on the product page. Ask before you buy and we will answer honestly, including “no, this is not the right theme for you.”
- A third-party plugin conflicts with it. We will help you investigate, but we cannot control other people’s code.
- You no longer want it months later.
How to ask
Email us from the address you ordered with, quote the order number, and tell us what happened. We reply within two working days. Approved refunds go back to the original payment method, usually within five working days.
A refund removes the theme from your account, so you no longer receive its downloads, updates or support.